Call Centre
0 (800) 500-500
 Kyiv (44) 490-88-88
24 hour service
info@aval.ua

Call center for Small and Medium Enterprises
0 (800) 505-045 sme-info@aval.ua

Centre of Internet-banking (for economic entity) technical support
0 (800) 505-770

Acquiring Help Desk
0 (800) 500-738 Kyiv 495-91-91
acq.service@aval.ua

Head Office
9, Leskova Street,
Kyiv, Ukraine, 01011


Raiffeisen Leasing Aval

Payment Cards limits

Dear colleagues,

Currently bank payment cards have become widely popular in Ukraine as they are more convenient and more reliable payment means compared to cash.

Despite the fact that annoying fraudulent cases with bank payment cards sometimes happen on the market, Raiffeisen Bank Aval has developed ad-hoc security means, which protect payment card holders against possible fraud. Monitoring service, which due to state-of-art technologies ensures 24 hour monitoring of card transactions and in case of fraud suspicion promptly determines lawfulness of transactions or limits them, is established at the Bank for your protection.

Limit setting – is method of protection against fraudulent transactions with payment cards commonly used by international payment systems. Card limit is set for individual card. It allows to limit the number of transactions, amount or type of transaction, as well as to set general spending limit for any period (is set for the number of days required).

Card limits may be standard – equal for all cardholders of the bank - and individual.

Standard limits established for Raiffeisen Bank Aval cards in Ukraine:

  • encashment of funds in ATM network:

    • - UAH 8 thousand per day for Visa Electron, Maestro, Visa Classic, MasterCard Standard cards;

    - UAH 10 thousand per day for Gold and Platinum cards;

  • receipt of cash in cash points (cash desks):

    • - UAH 50 thousand per day for Visa Electron, Maestro, Visa Classic, MasterCard Standard cards;

    - UAH 100 thousand per day for Gold and Platinum cards;

  • transactions via Internet and transactions without availability of card or presence of cardholder (ordering goods via Internet/phone/mail/fax etc.):

    • - equivalent of USD 200 per one transaction but not exceeding the equivalent of USD 1 thousand per day, regardless of region and card type.

Standard limits are subdivided on the following risk groups based on the type of transaction:

  • encashment of funds in ATMs:
    • equivalent of USD 200 – high risk countries, equivalent of USD 1 thousand – low risk countries;
  • receipt of cash in cash points (cash desks):
    • equivalent of USD 10 thousand for Visa Int. Cards and equivalent of USD 30 thousand for MasterCard Int.cards;
  • trading companies:
    • equivalent of USD 1 thousand –low risk countries, equivalent of USD 600 – high risk countries;
  • transactions via Internet and transactions without availability of card and/or presence of cardholder (ordering goods via Internet/phone/mail/fax etc.):
    • equivalent of USD 200 per one transaction but not exceeding the equivalent of USD 1 thousand per day, regardless of region and card type.

Risk group depending on country/region:

  • high risk countries:
    • Russia, Belorussia, Turkey, African countries, South and Central America;
  • low risk countries:
    • USA, Canada, Israel, European countries (except for national currencies of Albania, Macedonia, Romania, Bulgaria and Cyprus).

Individual limits are set based on the company’s letter (for legal entities - as regards corporate cards) or application of card account owner in writing (for private individuals), which should contain limit amounts, limit period, and country of stay is specified additional in case of trips abroad.

Note!

Urgent increase (cancelation) of standard limit is possible for card transaction for the period which does not exceed 7 days. For this purpose the one should call to Call Center of the bank, phone numbers of which are provided on the backside of the card.

In case of emergency (unexpected business trip, the need to encash larger amount than was planned etc.) standard limit may be changed for the corporate cards of legal entities. Company’s accountant (company’s manager responsible for corporate payment cards) should contact the Call Center of the bank for this purpose. The password should be mandatorily named to the employee of the Center and an official letter – confirmation of the transaction should be sent within the next business day.

Advice for the holders of the cards, issued by Raiffeisen Bank Aval, going on business trips:

1. 1. Check currently set limits via 24/7 Call Center of the bank by phone numbers: 490 88 88, 0 800 500 500 and 521 (for MTS subscribers).

2. 2. If the one needs an individual limit to be set, he/she should file an application for required limits in writing along with obligatory specification of the following information:

  • period and country of stay;
  • estimated amount of cash per day (in equivalent of USD);
  • Estimated amount for settlement of accounts with trading companies per day in USD equivalent.

You can also familiarize yourself with Recommendation for carholders as regards card use. Raiffeisen Bank Aval recommends to follow the provisions provided therein. It shall ensure safe custody of personal data and mitigation of risks in the course of transactions with payment cards in ATM network, non-cash payments for goods and services, including via Internet.

Additional information:

Along with the card issued by Raiffeisen Bank Aval the client receives not only comfortable and easy access to the funds whenever he/she wants but also a possibility to use “Optymalnyy” bank services package, which combines all necessary and state-of-art banking services and special offers. Such services as “Mobile banking”, “On-line statement”, “E-mail statement” are provided within the package on free of charge basis and give the opportunity to control cash flow on the card account and all transactions with card.

Useful links

Core Perfomances of the Bank*

as at 31 December 2011
billion UAH
Paid-in capital3,0
Equity capital6,5
Assets51,3

* in compliance with the Ukrainian accounting standards and NBU’s requirements

Exchange rates *

 BuySell**NBU
$8.0308.0707.991500
ˆ10.05010.45010.165987
Ðóá.0.2520.2620.254570

* update at 21.05.2012

** including usage for foreign currency loans repayment in the self-service centers

$/ˆ 0.7861
ˆ/$ 1.2721