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Call Centre
Call center for Small and Medium Enterprises
Centre of Internet-banking (for economic entity) technical support
Acquiring Help Desk
Head Office Raiffeisen Leasing Aval 
 | FAQ
What is Raiffeisen Online?
It is system that provides Raiffeisen Bank Aval’ clients the possibility of access your accounts via Internet. Can I use Raiffeisen Online System at night or during weekends and holidays?Yes, you can. The system works in 24/7 operation mode (excluding technical maintenance works). Can I use the Raiffeisen Online System outside Ukraine?Yes, the system access is available in any country. All you need is Internet access for active mode (transfers and payments) you must also have roaming in order to be able to confirm transaction by one-time password which will be send via sms. By which web browsers is the Raiffeisen Online System supported?Raiffeisen Online System operates correctly only in the following browsers:
Customer identification number is used as a login. It consists 8 digits provided on the back side of the identification card. What is the Secret code (PIN) in Raiffeisen Online System?It is a 4 digit code placed on the identification card and covered by scratch protection line. Please always keep this code in secret. It is also serves as a password for first login to the system and should be necessarily changed to your own Password (if you forgot them). What does a Temporary password mean?It’s a 5-digit code generated by the System and sent to the User via SMS-notification to the mobile phone number stated in the Agreement for Direct Debit and Information Services in Raiffeisen Online System. What is a One-time password?It’s a 6-digit code which is an electronic signature of the User as well as an analogue of his/her personal signature on the Direct Debit Order. The One-time password is generated by the System and sent to the User right before initiation of each Direct Debit Order, it is sent via SMS-notification to the mobile phone number stated in this Agreement. Why do I need a One-time password?A One-time password is used to confirm your money transaction, namely for payments and transfers (in active mode). How long does this One-time password and Temporary password remains valid?One-time password and Temporary password are valid during 10 minutes. What should I do if I didn’t receive a Temporary password to my mobile phone?If you are trying to enter the system for the first time and didn't get the Temporary password to your mobile phone (for example due to mobile services provider problems), please re-enter the Raiffeisen Online System login and Password (Secret code (PIN)) in order to initiate receiving a new sms with the new password. What should I do if I have lost my mobile phone to which sms with one-time password to be sent?Please contact the bank Call center per telephone numbers 0 800 500 500 for calls within Ukraine, (044) 490-88-88 (for call within Kiev and from abroad) or 521 from mobile phone (for MTC users) to block the Raiffeisen Online Service. Visit any branch of Raiffeisen Bank Aval again to change the mobile phone number to which sms with One-time password and Temporary password should be sent. Please have your passport and tax ID certificate when visiting the branch for this purpose. What should I do if my customer identification card has been lost /stolen/or its data have become known to 3-rd party?If your customer identification card was lost/stolen/its data have become known to 3rd party, then you should:
You should contact the bank’s Call Center for blocking the Internet banking channel. Please visit Raiffeisen Bank Aval branch than for re-activating the Internet banking again. What should I do if I have questions/problems related with Raiffeisen Online System using?You should contact the bank’s Call Center by telephones 0 800 500 500 for calls within Ukraine, (044) 490-88-88 (for calls within Kiev or from abroad) or 521 from mobile (for MTC users) or write a letter using the internal mailbox in Raiffeisen Online System. Can I use standard browsers navigate buttons (Back, Forward) in Raiffeisen Online System?No, web-browser navigation buttons application is blocked for security reasons (please find out more in section «System Safe Use»). Can I track all my activities in Raiffeisen Online System?Yes, you can review all your activities in the «My activities» menu in Raiffeisen Online System. | Useful linksCore Perfomances of the Bank*
* in compliance with the Ukrainian accounting standards and NBU’s requirements Exchange rates *
* update at 21.05.2012 ** including usage for foreign currency loans repayment in the self-service centers
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