Business concierge service - a unique service for business clients

Raiffeisen Bank Aval has launched a new unique service for business clients, which has no analogues in Ukraine. Many people know the concierge service for individuals - this is the solution of personal issues of the client, for example, ordering flowers, buying tickets and the like. Business concierge service from Raiffeisen Bank Aval is a conceptually new approach.

The business concierge service, in addition to solving personal issues, is primarily aimed at solving the needs of the business, its owners, and provides a number of free professional services for customers. An ordinary private concierge is a telephone service. The business concierge service from Raiffeisen Bank Aval provides customers of financial institutions with the opportunity to use three channels: chat bot, phone, e-mail. 99% of those who use the business concierge service prefer a chat bot, because it is very convenient, fast and confidential.

Chat bot is an opportunity for client communication with business concierge service assistants with easy navigation in your smartphone. For a better understanding of all the benefits of a business concierge service, we will try to divide its capabilities into solving business and personal issues.

Solving business issues is the main value of this service, because the Bank's task was primarily to facilitate the conduct of business by the client with the help of additional services arising in the work of the entrepreneur daily.
A business concierge, for example, can conduct a superficial marketing research, find out the price of grain, the cost of services from competitors, organize an event (find contractors). Typical queries include searching for contacts of the head of the enterprise, a poster of business events, selection of seminars, business training.

“Customer success is the key to strong partnerships. Therefore, our Bank is interested in the successful activities of those who use our services, and in every way contributes to the solution of client requests, not limiting itself to the banking sector. The bank and VISA conducted a study that analyzed the basic needs of business customers. This is, first of all, highly qualified accounting and legal advice, services related to doing business, as well as narrowly focused (web designs or courier services), which a business client may encounter from time to time. Given this, the list of offers has been significantly expanded to maximize the basic needs of our customers, ”emphasizes the benefits of the product, Mikhail Kasyanenko, chief analytics manager, business banking department.

Therefore, the most significant services for the business were included in the business concierge service, namely:

• legal advice (1 free service per month)
• accounting advice (1 free service per month)
• courier services in cities with population over one million people (2 free services per month)
• translation services (1 free service per month)
• designer services (1 free service per month)
• extended verification and analysis of counterparties (3 free services per month)

Regarding the solution of personal needs, the Bank understands that ordinary people do business, they also have personal needs that can be met organizationally. For example, a business concierge service can provide for free:

- order flowers;
- travel selection;
- purchase of tickets for an airplane, train, concert;
- hotel reservation;
- appointment with a doctor
- table reservation in a restaurant;
- assistance in finding contacts or necessary institutions;
- assistance in laying a route from point A to point B abroad ...

The list is endless.

The main advantage of the business concierge service is that it works 24/7, so the temporary difference is not a hindrance. For example, a client is abroad and needs help in ordering a taxi. Business concierge service assistants will accept and complete the order even at night. In addition to organizing personal and business issues using the business concierge service, the chat bot has a number of additional services:

• convenient search for information on the necessary banking products;
• the ability to send an online loan application;
• card of branches and ATMs of the Bank;
• special offers from the Bank and partners for business clients;
• business magazine for entrepreneurs;
• counterparty verification using the YouControl service.

It should be noted that access to the information part of the chatbot (except for the business concierge service) for all Raiffeisen Bank Aval customers is absolutely free.
It’s easy to get such an application: when you purchase a package or switch to a package from a new line, the client receives a link, downloads the chat bot from it and uses the service.

COMMENTS OF OUR CLIENTS

Alexey Ivakhnenko, PSP “Vladimirskoe”

Our agricultural enterprise is located in the Bliznyukovsky district of Kharkov region. We specialize in growing grain, an additional area is pig breeding. We started using Concierge Service recently. They decided to test it on personal issues regarding the organization of leisure in Turkey and several other organizational issues. They saw that there really is a result, and a free assistant is quite convenient. Next, we have a need to resolve working issues. Our business is seasonal, like all agricultural ones. And according to the results of the season (as a bonus), we decided to send some of the best workers with families to rest. We did not have such experience before, so we did not know how to properly arrange, spend these expenses, and report to the tax. Received accounting advice gave comprehensive answers to these questions. Another concerned the profile of our activities. Since the company has many areas of work and, accordingly, KVEDov, the YOUControl system did not provide us with a very good status, which could affect the attitude of partners or customers. Therefore, we took legal advice and decided how to optimize these moments and not harm the company's reputation. It was not possible from the first consultation to get advice suitable for us, but in the end the issue was still resolved, and at no additional cost. In general, I’ll say that I liked using the concierge service: it’s convenient, fast, and makes it possible to save a little on the services offered by limited. It is pleasant that the relationship with the Bank does not concern directly the products we use, or money. The financial institution is trying to give the client something more, some additional convenience and value.

Lada Pirozhkova, FOP

Our company is engaged in roasting coffee beans, sells finished products. We are in Kiev. We have been cooperating with Raiffeisen Bank Aval for a long time and very fruitfully. We use almost all the products that the Bank offers. If there are any new suggestions or any questions arise regarding our agreements and their servicing, I use the chat bot and I get a very quick response. This is important for me, because there are always a lot of questions and nuances, you need to call different departments, wait for decisions, call back, clarify ... This is a lot of unnecessary movements, and using the instant messenger online is a completely different story. You write your question or assignment and subsequently receive a written answer or result. We also used courier services, twice a month - it's free. There was a case when I was abroad and I had questions for the Bank. I wrote, promptly received an answer, solved the problem - and there were no calls from roaming. I see that there are actually more features in this service than we used. We will gradually turn to various services. This is a very convenient opportunity, and we are grateful to the Bank for it.