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Payment guarantee for tour operators and travel agencies

A bank guarantee covers compensation of damages suffered by tourists as a result of the travel agency’s or tour operator’s insolvency, liquidation or bankruptcy.

Key benefits

Securing contractual obligations
Safety: a payment is guaranteed by a reliable bank

Product Information

The granting of the Credit is made on the terms of the Credit Agreement for the term stipulated by the Credit Terms.
During the term of the Loan Agreement, the Client has the right to initiate early termination of the Loan Agreement by giving written notice to the Lender within the terms stipulated by the Loan Agreement. Early termination of the Credit Agreement at the Client's initiative is possible only in the absence of any debt of the Client to the Bank under the Credit Agreement.
Changes to the Credit Agreement are made by the parties by signing the Supplementary Agreement to the Credit Agreement.
There is no unilateral cancellation of the Agreement.
The service is provided by JSC Raiffeisen Bank Aval, NBU license №10 dated June 18, 2018; EDRPOU code 14305909; was included in the State Register of Banks on 27.03.1992. under No. 94; location: 01011, Kyiv, str. Leskov, 9; phone numbers: 044 490 88 88; 0 (800) 505-045; e-mail address; State regulation of the Bank's activities is carried out by the National Bank of Ukraine (01601, Kyiv, Institutskaya St., 9; hotline: 0800 505 240).


up to 63 months + 14 days, but in any case the warranty period must not exceed the Principal's (tour operator / travel agent's) license for three months and 14 calendar days
Ensure legal persons
For individual entrepreneurs
funds on the coverage account
the Minimum amount for tour operators
20 000 EUR
the Minimum amount for a tour operator that provides services exclusively to domestic and inbound tourism
10,000 EUR
the Minimum amount for travel agents
2 000 EUR
Pay your attention
Pursuant to the requirements of article 67of the Law of Ukraine On Banks and Banking (hereinafter – Law on Banks), Raiffeisen Bank Aval JSC (hereinafter – Bank) shall submit to the credit register of the National Bank of Ukraine (hereinafter – Credit Register) the information on its credit operations involving the client-debtor, as indicated in part one of article 49 of the Law on Banks, if the amount of debt (principal debt and interests) under such credit operations is equal or exceeds 100 minimum salaries (or a foreign currency equivalent of this amount).
The Bank shall submit to the Credit Register the information, the content and scope of which is stipulated by part 3 of article 67of the Law on Banks, according to the procedure determined by the National Bank of Ukraine.