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Security measures

Information security, Raiffeisen Online

Follow these tips to use Internet banking safely.

Guide to the safe use of the system

Information security, Raiffeisen Online | Raiffeisen Bank Aval
1. Configure a working device

- Connect to the system only from trusted workstations that have antivirus software.

- When you login, make sure that the browser's address field specify the address of the system Raiffeisen Online.

- When you connect to Raiffeisen Online look for this icon  “Castle” in the browser window, which indicates encryption is enabled.

- the establishment of safe’unity between the browser and the server of the Bank shows a digital (electronic) certificate. Check the reliability of the supplier, the validity of the certificate and its validity. So it looks like a real certificate system Raiffeisen Online:


- Install to your computer's computer operating system, regularly updated, fresh version of web browser and software protection -  license anti-virus, anti-spyware (antispyware) software and a personal firewall (firewall, firewall). On the market there are a number of software complexes which combine the functions of antivirus, firewall, antispyware and other software tools intended to protect workstations.

- On the PC’computers with Windows operating system, enable automatic updates of the operating system.

- Constantly update ntivirus databases and antispyware.

- Weekly, or more often make a complete scan workstation for viruses and malicious software.

- do Not install to your workstation software from unreliable sources (public software libraries, programs, in email messages, etc.).


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2. The policy of using passwords

- make Sure nobody is watching you when you enter your password.

- Before you change the password, check the security certificate of the Bank server.

- do Not use save passwords, which can offer the web browser.

- Keep the PIN-code and your own password in a place inaccessible to others.

- Keep your login and PIN code separately. After you wipe the protective coating from the PIN on the map identifying the client, break off part of the card at the perforation and keep one part separate from another.

- Use a strong password: 8 to 20 characters; at least 1 small and 1 large letter, 1 number and 1 special character; the last four passwords cannot be the same. The password expiration-90 days.

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3. Basic safety rules when using the system "Raiffeisen Online"

After the opening of the session please check the date you last logged into the system and track the history of transactions in the system “Raiffeisen Online" menu "My actions".

- If You are connected to the system, do not leave your workstation unattended.

- Session should be closed using the "logout" link and closing the window of the web browser.

- If the sign-in system in public places, before closing the browser window, clear your cache browser and delete temporary files and cookies.

- do Not browse other websites in the same web browser when working in the system “Raiffeisen Online”.

- Keep track of the duration of the web session - for security it is limited to ten minutes.

- To navigate in the system use only the links and buttons of the system “Raiffeisen Online” and not the navigation buttons of the browser (for example, “Forward” / “Back”).

- Pay attention to the messages about the danger.

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4. Potential threats

- To enter the system “Raiffeisen Online” do not use a connection via banner links or links received by e-mail.

- Don't reply to requests (often sent by email), containing the requirement to provide or verify username, password and PIN code.

- The Bank under any circumstances does not email with requests to send password, login or go to the specified email address.

- the Bank does not distribute e-mail the computer’utern program.

- Delete suspicious emails without opening them, especially letters from unknown senders with attached files that have the extension *.exe, *.pif, *.vbs and other files.

- In case of detecting any malicious software (viruses, Trojans etc.) on your workstation, log in Raiffeisen Online with a guaranteed uninfected workstation and change the password to access the system.

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5. Identification of problems and their solutions

- When detecting unauthorized access to Raiffeisen Online urgently change the password to access the system and contact the Bank Information center by phone 0 800 500 500 for recommendations for further action. Also scan the workstation for the detection of viruses and other malicious software.

- In case of loss of the client identification card, call the Bank Information center by phone 0 800 500 500 and confirm the order for blocking of the channel «Internet banking". To restore the card you need to contact any outlet of Raiffeisen Bank Aval.

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Security

Before you start working with Raiffeisen Online read the Safety rules

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