Інтернет-банкінг “Raiffeisen Online”
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Dear customers! We thank you for the fruitful cooperation with Raiffeisen Bank Aval JSC. Unfortunately, we are not able to continue our banking activities on the territory of the Autonomous Republic of Crimea. We work over efficient solutions of all your issues.

Responding to the applications of the Crimean residents

Applications sent by mail

All applications sent to the Bank are thoroughly reviewed by the employees of the authorized unit of the Bank. However, we are not able to send the responses to the applications of the customers from the Autonomous Republic of Crimea and Sevastopol city by mail, since according to the official website of Ukrposhta Ukrainian State Enterprise of Posts, mail is not sent to the Crimean peninsula any more.

Online channels

We provide only general banking consultation in response to the messages sent to the e-mail address of the Bank info@aval.ua or via the feedback form. It is forbidden to send the information on the customer’s account via online channels due to the banking secrecy.  

Information on the account

Information on current (including card) and deposit accounts, as well as the amount of unpaid debt under loans is provided to the customer after the completion of the re-identification procedure by the personal application to the branch of the Bank or Call center (only to receive the information on the card account; for the identification during the call it is necessary to indicate the payment card/account number and the password).

To receive the information (including statement, copy of the agreement etc) on the debt under the loan agreement, under which the payment was not carried out for long time and the right of demand was assigned to the third party, the Borrower shall apply directly to the new Lender.

Closing of the account

Current (including card) and deposit accounts opened in the Bank may be closed after the completion of the re-identification procedure by the personal application to the branch of the Bank.

The account may be closed without the involvement of the Customer if no operations were carried out on the respective account for three years, there are no funds on the account and there is no outstanding debt.

Customer re-identification

According to clause 1 of the Resolution of the National Bank of Ukraine №699 of November 3, 2014 «On the application of certain provisions of the foreign exchange laws under the regime of temporary occupation of the territory of the free economic zone “Crimea” (hereinafter – Resolution), for the purposes of application of the NBU regulations individuals located (registered/permanently residing) on the territory of the free economic zone “Crimea” (hereinafter - FEZ Crimea) shall be treated as non-residents.

Taking into account the above mentioned facts, according to article 64 of the Law of Ukraine On Banks and Banking, article 9 of the Law of Ukraine On Prevention and Counteraction to Legalization (Laundering) of the Proceeds from Crime, Terrorist Financing and clause 1.6 of the Resolution the Bank stopped debit transactions under your accounts until the Bank re-identified you as a resident or non-resident of Ukraine. 

To resume debit transactions, you are requested to provide information and the documents necessary for the re-identification, including documents confirming the place of residence (registration) to any branch of the Bank as soon as possible.

Private individual who is an internally displaced person and received the certificate stipulated in the law of Ukraine that confirms the residence on the mainland territory of Ukraine is considered a resident of Ukraine. Certificate of registration of the person displaced from the temporary occupied territory of Ukraine or the ATO zone (hereinafter – Certificate) is issued according to the Procedure for registration and issue of the certificate of registration of the internally displaced person from the temporary occupied territory of Ukraine or the ATO zone, approved by the Resolution of the Cabinet of Ministers of Ukraine №509 of October 1, 2014.

For the depositors of Crimea RD of Raiffeisen Bank Aval JSC

In view of certain laws of the Russian Federation coming into effect, in particular, the Federal Constitutional Law On acceptance of the Republic of Crimea into the Russian Federation and on Creation of New Federative Entities within the Russian Federation - Republic of Crimea and the federal city of Sevastopol and the Federal law On the Financial System Specifics of the Republic of Crimea and the Federal City of Sevastopol for a Transition Period, Raiffeisen Bank Aval JSC, as a banking institution that carries out its activities according to the law of Ukraine, shall have no legal basis to continue to operate  and provide banking services on the territory of the AR of Crimea.

Thus Raiffeisen Bank Aval JSC and its branches stop banking operations on the territory of the AR of Crimea starting from April 15, 2014.

After the above-stated date, Raiffeisen Bank Aval JSC shall stop any banking operations in the AR of Crimea.

At the same time, being a member of the international banking Raiffeisen Group, the Bank confirms full and timely fulfillment of its obligations to the depositors in Crimea.

Options of settlement of the issue related to the receipt of the deposit funds in Raiffeisen Bank Aval JSC:

1. Before the closure of braches of the Bank in the AR of Crimea

Apply to a operating branch of Raiffeisen Bank Aval JSC to receive the funds on the deposit account according to the procedure established by the Bank. In case of the early deposit withdrawal, the interests are accrued/recalculated according to the terms and conditions of the concluded agreements.

2. After the closure of braches of the Bank in the AR of Crimea

Withdraw your funds on the deposit account in any branch of Raiffeisen Bank Aval JSC in other regions of Ukraine, having made the preliminary application via the Call Center of the Bank by calling 0 (800) 500 500. 

3. By application

The deposit funds may be also withdrawn by a written standard application on transfer of funds to the depositor’s account in another bank in the currency of the deposit.

All payment cards issued by Raiffeisen Bank Aval JSC are valid until the expiration date.

We turn your attention to the fact that the borrowers shall not be exempt from their obligations to Raiffeisen Bank Aval JSC according to the terms and conditions of the concluded agreements.

If you possess any questions and need the consultation please apply the Call Center of Raiffeisen Bank Aval JSC by calling 0 (800) 500 500.

Repayment of loans by private individuals on the territory of AR of Crimea

The closure of branches of Raiffeisen Bank Aval JSC on the territory of the AR of Crimea shall not exempt the borrower from their obligations to the Bank under the concluded loan agreements.

To repay the loan debt to the Bank, the residents of Crimea (according to clause 3 of the 1 of the Resolution of the National Bank of Ukraine №699 of November 3, 2014 On the application of certain provisions of the foreign exchange laws under the regime of temporary occupation of the territory of the free economic zone “Crimea”) shall:

1. Apply to the branch of any bank (except for RNKB) that operates on the territory of Crimea with the loan agreement, passport (for private individuals) and tax ID/EDRPOU code.

Due to the EU and US sanctions applied to the Russian National Commercial Bank, transfers of funds to repay the loan shall be carried out in the branch of any other bank operating on the territory of Crimea.

2. Transfer the funds in the Russian rubles to the account of the Bank. Indicate the number of the loan agreement, credit account, tax ID/EDRPOU code in the purpose of the payment.

After the receipt of the transfer in the Russian rubles, the Bank will sell the Russian rubles at the Interbank exchange rate in Ukraine as of the moment of the transaction. The equivalent of the sold Russian rubles shall be credited in the currency of the loan as the fulfillment of the borrower’s obligations under the loan agreement.

3. The funds received by the Bank in the above stated transfers will be first of all used to repay the main debt under the agreement. By transferring the funds to the accounts of the Bank, the Borrowers are considered to have given the consent to repay the respective amount of the debt to the Bank on the abovementioned terms and conditions.

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