Інтернет-банкінг “Raiffeisen Online”
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Contacts

Refer to the organizational units or use the feedback form's context, to address your question.

General questions

521

Vodafone mobile

068 490-0888

mobile Kyivstar

044 490-8888

fixed in Kiev

0 800 500-500

with other mobile operators and landline in Ukraine

info@aval.ua

Central office

01011 Kiev, 9 Leskova

Premium service

0 800 500-501

The issue for credit debt

0 800 509-900

Ukraine

044 496-1146

fixed in Kiev

Counterfeit

044 230-5999

fixed in Kiev

0 800 509-990

Ukraine

fraud.incidentbox@aval.ua

Raiffeisen Business Online

0 800 505-770

clientbank.support@aval.ua

Mon-Fri 8:00 to 19:00

Small and medium business

0 800 505-045

Ukraine

044 590-2498

fixed in Kiev

sme-info@aval.ua

Mon-Fri 8:00 to 19:00

Monetary settlement for business customers

0 800 500-025

Ukraine

Mon-Fri 9:00 to 18:00

Acquiring

0 800 500-738

Ukraine

044 495-9191

fixed in Kiev

acq.service@aval.ua

around the clock

Realization mortage property

0 800 300-800

in Ukraine

assets.collection@aval.ua (buy object) 

wo.sale@aval.ua (buy assets) 

Mon-Fri 8:00 to 19:00

Raiffeisen Online
Raiffeisen Digital Hub

Kyiv, Khreshchatyk 10

digital.hub@aval.ua

Informing individuals about the relationship with the Bank

In accordance with the requirements of Ukrainian legislation, Raiffeisen Bank Aval carries out informing about transactions with persons connected with the bank.


Law of Ukraine "On Banks and Banking", Article 52. Person-related bank.


For the purposes of this Law, persons associated with a bank are:

1) bank controllers;

2) persons who have a significant participation in a bank and persons through which these persons carry out indirect ownership of a substantial participation in a bank;

3) the heads of the bank, the head of the internal audit service, the heads and members of the bank's committees;

4) affiliated and affiliated persons of the bank, including members of the banking group;

5) persons who have a significant participation in affiliated and affiliated persons of the bank;

6) heads of legal entities and heads of banks that are affiliated and affiliated with the bank, the head of the internal audit service, managers and members of the committees of these persons;

7) associated persons of individuals specified in paragraphs 1 to 6 of this part;

8) legal entities in which the individuals specified in this part are managers or owners of substantial participation;

9) any person through which an operation is carried out in the interests of the persons specified in this part, which is exercised during the conduct of such an operation by the person referred to in this part through labor, civil and other relations.


The Bank is obliged to submit to the National Bank of Ukraine information on persons connected with the bank in accordance with the procedure established by the regulatory acts of the National Bank of Ukraine.


The National Bank of Ukraine, when exercising banking supervision, has the right to determine the persons and entities associated with the bank as specified in paragraphs 1 to 9 of part one of this Article, in the presence of the features specified in the regulatory acts of the National Bank of Ukraine, taking into account the nature of the relationship , operations and other connections with the bank. The National Bank of Ukraine notifies the relevant bank about such a decision no later than the next working day. In this case, the person is considered to be related to the bank, if the bank does not prove the opposite within 15 working days from the day the notice was received from the National Bank of Ukraine on the identification of a person associated with the bank.


A person identified by a decision of the National Bank of Ukraine related to a bank by a person, whether such a bank may appeal in accordance with the procedure established by law the decision of the National Bank of Ukraine to determine the identity of a person associated with the bank, and in case of bringing such a person to the liability stipulated by law, the decision of the National Bank of Ukraine on its determination as a person associated with the bank.


Agreements with persons associated with the bank can not stipulate conditions that are not current market conditions. Agreements entered into by a bank with persons connected with the bank on conditions that are not current market conditions, shall be considered invalid from the moment of their conclusion.


Current market conditions are not considered, in particular:

1) acceptance of less enforcement of obligations than required by other clients;

2) acquisition of a property connected with a bank of low quality or at an overpriced price;

3) the investment in securities of a bank-related entity that the bank would not transfer to another company;

4) the payment of goods and services of a person associated with the bank at prices higher than usual, or in such circumstances, when the same goods and services of another person would not have been purchased at all;

5) the sale of property connected with a bank by a person at a value lower than that which a bank would receive from the sale of such property to another person;

6) accrual of interest and commission fees for services provided by a bank related to a bank to individuals that are smaller than usual;

7) the accrual of interest on deposits (deposits) attracted by the bank from persons associated with the bank, which are larger than usual.


The Bank is forbidden to provide loans to any person for the repayment of this obligation by any person in relation to a person associated with the bank; the acquisition of the assets of a person connected with the bank, except for the products produced by this person; Purchase of securities placed or signed by a person associated with the bank. The National Bank of Ukraine controls the operations of banks with persons associated with the bank. The National Bank of Ukraine has the right to impose restrictions on transactions of banks with persons connected with the bank.

Informing individuals about the relationship with the bank
Inbox JSC "Raiffeisen Bank Aval" that is used solely to informing individuals regarding the acquisition of the status of the stand'asanas with the Bank under article 52 of the Law of Ukraine "On banks and banking activities", No. 2121-III of 07.12.2000, and on the legislative requirements for contracts between the Bank and Wops'related persons.
Letters to this mailbox are informative in nature and do not require a response.