Raiffeisen Bank Aval continues with Digital Transformation Program

The trends of the latest years have demonstrated how readily customers are shifting to servicing in remote channels. “With the start of corona crisis we have been witnessing a much noticeable change in the customers’ behavior, who are actively shifting to online and digital channels. Such changes also occurred before this crisis, however, this process has now accelerated significantly. Customers visit branches more seldom and use mobile applications and Internet banking more often”, commented Oleksandr Pysaruk, Chairman of the Board of Raiffeisen Bank Aval.

By listening closely to our customers we are constantly making changes to how we service our customers. This is in line with our current strategy aimed at technology development, increasing operational efficiency, implementation of innovations and creation of new opportunities for high-quality, effective and quick servicing of the bank’s customers. Considering the current trends of the banking market development – shifting from traditional customer servicing via the branch network to implementation of up-to-date high-tech alternative channels, Raiffeisen Bank Aval will go forward with our branch network optimization and will schedule the closing of 60 branches in autumn 2020.

Raiffeisen Bank Aval accommodates customers’ needs, digitalizes processes and continuously extends the list of online services, which can be used at any convenient time in a mobile application or from a PC. Currently, the customers can perform a number of transactions conveniently and, most importantly, on a 24/7 basis, in their mobile application Raiffeisen Online: there they can not only control the flow of their personal funds, execute transfers, pay accounts, open online deposits or loans, but also carry out foreign currency exchange and find out about their costs statistics.

A range of bank transactions, which are used by our small and medium business customers most often, are also available in the new Raiffeisen Business Online.

Our bank will continue to be a leader in terms of the number of bank branches in Ukraine and will actively invest in the development of digital solutions and up-to-date banking.

For a full list of capabilities please visit our web site at: www.aval.ua