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18 Mar 2020

Important: a message about a change in the working hours of the Bank's branches

Updated on 29 May

Dear Clients!

Caring for you and our staff remains the main priority in the work of Raiffeisen Bank Aval. We are monitoring the development of the situation and we have implemented additional measures to prevent the spread of coronavirus.

Here you can find answers to a frequently asked question about the situation.

The bank branch and all the bank systems are currently operating, and we have implemented a number of extra measures for their smooth operation.

Starting from 01.06.2020 branches of Raiffeisen Bank Aval return to the standard mode of work with the mandatory break for obligatory anti-epidemic measures.
We cancelled the mandatory preliminary appointments for branches in cities, the customers will be serviced according to the live queue. Private and business customers will be able to make optional appointments for servicing in the branch via Call Center and Viber-chat at their discretion.

Attention please!

Considering the current epidemiological situation, the restrictions in working schedule implemented for the period of quarantine shall remain in force for the branches located in Zakarpattia, Rivne, Volyn and Chernivtsi regions.

Servicing in the branches located in Chernivtsi, Lutsk, Rivneand Uzhhorod is possible according to the preliminary appointments made via Call Center of the Bank.

The only special line for entry to the office -
0 800 501 900 (free).

Visitors should wait for their turn to be served outdoors, while keeping a secure distance of no less than 1.5-2 meters from one another.

Please mind the required restriction of a number of visitors in a branch premises: simultaneously no more than 3-5 persons being at a secure distance of 1.5-2 meters from one another.

You can find the address of a branch the most convenient for you on the branch map.

You can also notice some changes in the work schedule of our branches, so as we make additional technical breaks for disinfection and ventilation of the premises.

We care about the health of everyone, and starting from 24 March, have been introduced some new rules:

•   Entry to a branch is allowed only to persons wearing protective face masks. So, we demand you to put on protective masks each time you visit our bank’s branches.

•   Visitors without a protective mask or with any signs of a respiratory infection are not admitted.

Please observe all the preventive measures. Let us care for ourselves and for all the people around us!

To minimize your visits to the offices, we suggest using the service capabilities of our remote channels:

For private clients - Raiffeisen Online. If you have not registered yet, you can install the application and register online by clicking on this link

For business customers - Raiffeisen Business Online

We look forward to your understanding and support.


Raiffeisen Bank Aval