The service related to sending and receiving transfers via Western Union/Aval-Express/Meest (receiving only) is provided on the terms and conditions of adhesion contract, which is an application for the transfer sending/receipt according to the form defined by Western Union or by the Bank. The application for the transfer sending/receipt may not be changed or amended.

The Customer- initiator of the transfer has the right to refuse to conclude the agreement before the funds under the transfer are provided to the cash-desk of the Bank.

The amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes, are defined in the Tariffs:

Western Union

Aval-Express

Meest

The Tariffs include the amount of costs subject to payment by the customer and/or the procedure of its calculation, including taxes.

Out-of-court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens.

The guarantee funds and compensation schemes are not stipulated in the law of Ukraine as regards the provision of the respective service to the Customer (unless the amount of the transfer is credited to the customer’s account opened in the Bank).

 The service is provided by Raiffeisen Bank Aval JSC, NBU license №10 of 18.06.2018; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address info@aval.ua ; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine  (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center by 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address info@aval.ua.

The service related to the cashless transfers to the benefit of the payees, which were initiated by the holders of the payment cards of the international payment systems Visa/MasterCard, issued by the banks other than Raiffeisen Bank Aval JSC, is provided on the terms and conditions of adhesion contract, which is concluded through the acceptance of the Public offer by the customer  (посилання для переходу на нову Публічну пропозицію ми надішлемо додатково). The agreement may not be changed or amended.

After the entering of all information required for the money transfer (including, passwords) on the Bank’s website, the Customer-initiator of the transfer may not refuse to conclude the agreement.

Out of court consideration of the customers’ complaints is carried out through the consideration by the Bank of the customers’ complaints and applications according to the procedure and within the period defined in the law of Ukraine On applications of citizens.

The Deposits Guarantee fund guarantees the reimbursement of the customer’s funds under his/her accounts opened in the Ukrainian banks.

The service is provided by Raiffeisen Bank Aval JSC, NBU license №10 of 18.06.2018; EDRPOU code 14305909; entered into the State register of the Banks on 27.03.1992 under number 94; location: 9, Leskova Str., Kyiv, 01011; contact telephone numbers: 0 (800) 500-500 (044) 490-88-88; e-mail address info@aval.ua ; the state regulation of the Bank’s activities is carried out by the National Bank of Ukraine  (9, Instytutska Str.,Kyiv, 01601; Hot line: 0800 505 240). The complaints of the financial services consumers may be filed at the Bank’s branches located at addresses, or by phone by calling the Bank’s Call Center at 0 (800) 500-500 (044) 490-88-88, as well as by e-mail by sending the letters to the address info@aval.ua.